Helpdesk

Does DS Medical sell medicines?

Unfortunately due to licensing restrictions, we do not sell Prescription Only Medicines (POMs), Over The Counter (OTC) medicines like Paracetamol, Controlled Drugs (CDs) or other commonly used drugs in pre-hospital care, this includes saline infusions and flushes.  You will not find these products on our website.  We suggest you make contact with your local pharmacy to see if they can assist you with the supply of such items.

I'm not a healthcare professional (e.g., Doctor, Nurse, Paramedic) - can I still order from your website?

Yes.  Most items on our website are available to all our customers.  However some items are restricted.  These include products that show protected titles like Doctor, Nurse and Paramedic. Some items are also age restricted products.  All restricted items on our website are clearly identified.

I am registered disabled - can I claim VAT exemption for my orders?

If you are a VAT-exempt disabled customer, you may be eligible for VAT relief on certain goods and services. However, to avail of this relief, you must first contact us to create an offline purchase and provide us with your VAT exemption certificate before a purchase can be processed.

It is important to note that VAT cannot be retrospectively removed from a website order once it has been placed and processed.

I am placing an order for an organisation that is VAT exempt. Can I order via your website?

Unfortunately, it is currently not possible to place an order online without being required to pay VAT at the UK prevailing rate.

If you believe you or your organisation can purchase from us VAT exempt, please Contact Us and a member of our team will be happy to advise you further.

Why do I need to provide my professional registration details when ordering some products?

A number of products we sell on our website feature the use of protected titles like Doctor, Nurse, Paramedic, etc.  We are committed to ensuring that such products are only made available to those who are legally entitled to use such titles.

Therefore if you are purchasing a 'restricted' product you will need to upload a copy of your current registration certificate/register entry.  Without this information we will not be able to complete your order and this will cause a delay in processing it.

We can accept a high resolution photograph or scanned copy of your registration document.  Our ordering system supports the uploading of a range of file types to support this including JPG and PDF.  We will cannot accept zipped files or spreadsheets for security reasons.

If for some reason you are unable to provide us with this information at the point of order, please Contact Us

Why do I need to provide copies of certificates when ordering some products?

A number of products we sell are related to qualifications issued by awarding bodies who have strict guidelines on the provision of materials bearing the name, logo or qualification titles.

As a committed business we have a duty to ensure that products subject to these guidelines are only sold to holders of the relevant qualifications.  Therefore, if you are looking to purchase such items you will need to upload copy of your current qualification.  Products that require such proof are highlight on the relevant product page.

We can accept a high resolution photograph or scanned copy of your registration document.  Our ordering system supports the uploading of a range of file types to support this including JPG and PDF.  We will cannot accept zipped files or spreadsheets for security reasons.

If for some reason you are unable to provide us with this information at the point of order, please Contact Us

Why do I need to provide proof of my age and ID to order some products?

We sell a range of products that are subject to UK laws on the sale of knives and other bladed items.  It is an offence for us to sell these products to any person under the age of 18.

We are committed to ensuring we comply with all UK laws and therefore require proof of ID, age, and address at the point of order.  

We will only accept the following means of proof:

Valid passport or national ID card
Valid EU driving licence
We reserve the right to refuse the sale of restricted items to anyone who does not satisfy these requirements and we will maintain a record of such refusals.

We will accept a high resolution photograph or scanned copy of your document(s).  Our ordering system supports the uploading of a range of file types to support this.

If for some reason you are unable to provide us with this information at the point of order, please Contact Us

I can't find the answer to my problem here - how can I get further help?

We are sorry you could not find the answer you needed here in our help section.  Don't worry, there are a number of ways you can get in touch with us so we can help you.

Email us using info@dsmedical.co.uk
Use our Contact Us form
If you are emailing us, by providing us with clear information about your enquiry we will be better able to assist you.  It is always worth providing us with a contact telephone number and remember to check your spam/junk email folder in case our response has been filtered by your email provider.

We look forward to assisting you further if you need it.

What are the legal details for your company?

We are Data (Southern) Enterprises Ltd, trading as DS Medical.

Our operating and registered company address is:

DS Medical
Eagle Building, E2
Daedalus Park
Daedalus Drive
Lee-on-the-Solent
Hampshire
PO13 9FX

Company Registration:  1461925 (England and Wales)

VAT Number:  GB339 0154 68